Refund Policy

1 Cancellation and Exchange

1.1 Once an order has been placed through our website, you can cancel or change it by sending us an email (info@adoredublin.com).

1.2 Once an order is packaged, it can no longer be canceled or changed; instead, the order must be returned to us in accordance with paragraph 10 below. Since our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and return them to us. Of course, you can inform us of your cancellation in advance. To ensure the fastest possible return, we ask that you send us a shipping confirmation. An early refund is only possible 16 weeks after receipt of the order if the goods have not been received.

1.3 Since we operate with a fully automated system, orders are activated immediately after shipment. Therefore, it is unfortunately not possible to interrupt the shipping process until delivery, so a refund before receipt of the goods is only possible up to 15 minutes after the order.

2 Returns and Refunds

2.1 Our Return Policy is part of these Terms on the basis of which you can visit and use our Website.
2.2 If you are not completely satisfied with your order, you can send an email indicating which product you wish to return and send the product back to us. The withdrawal period is 30 days from the day you or a third party designated by you, who is not the carrier, has received the last product.
2.3 Return shipments and costs are the responsibility of the customer.
2.4 The customer is only entitled to a refund if the product has been received by us. We check the returned product upon arrival.
2.5 You will ensure that the Product is sent back to us in the same condition as when you received it and that it is well packaged. The Product must be unused, there should be no tampering with the Product's labels, and the Product must be in its original packaging. If a product is returned to us in an unsuitable condition, we reserve the right to refuse acceptance of the return. If a Product is returned to us in a damaged condition, we reserve the right to refuse acceptance of the return.
2.6 Our processing time for returns depends on your order. You will receive your payment back within 30 days after receiving and approving the return.
2.7 If we are satisfied with the condition of the returned Product, we will send you an email approving your return. Once we have sent you a message that your return has been approved, the amount will soon be refunded to the payment method used for the order. There are no fees associated with the storage of the product.
2.8 The cancellation is complete when we have received the physical goods.
2.9 Since our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and return them to us. Of course, you can inform us of your cancellation in advance. To ensure the fastest possible return, we ask that you send us a shipping confirmation. An early refund is only possible 16 weeks after receipt of the order if the goods were not received.

3 Steps for Cancellation

  1. Request the return form from our support and send it back to us filled out, signed, and scanned.
  2. Return the goods. Only use a return method with a tracking number so that we can assign your return. This way, you inform us in advance about the return and the received goods can clearly be assigned to the correct order. This is the only way we can guarantee a quick refund. After receiving the return, we will be informed of the receipt, and the refund can take place. Only use a shipping method with a tracking number for the return shipment, so we can assign your return.